Customer Stories
Presence Holy Family Medical CenterRead all our stories
In 2015, Ms. Debra Ayanian, Director of Clinical Operations at Presence Holy Family Medical Center, and her team were considering purchasing a new hand-held phone system, but saw MTR® and were impressed with the potential they saw.
7 point increase in Press Ganey® scores
0 falls with injury in 2016
500% reduction of DC ulcers / 1000 patient days
About Presence Holy Family Medical Center
Founded in 1961, Presence Holy Family Medical Center is a faith based long-term acute care hospital caring for medically-complex patients, the only such hospital in Northwest Chicagoland. Presence Holy Family Medical Center specializes in providing care for patients who are critically ill with complex conditions and must be hospitalized an extended period.
Facility: Hospital
Services: Long-term Acute Care, Outpatient Services, Outpatient Surgery, Alcoholism and Drug Treatment Center
Beds: 175
Location: Illinois
MTR® Rating: 10/10
At our user conference in 2018 we spoke with Ms. Anne Romani, Clinical Nurse Manager at Presence Holy Family Medical Center, about her impressions of the MTR® system.
We asked Ms. Ayanian (now CNO) to share her thoughts about her and her team's experience with the MTR® system.
What hesitation(s) did you have?
Just the availability of dollars. And the company has done good business with us for years in service and support of our Nurse Call and reporting systems so we trusted them to do a good job.
How did the installation go?
The patient rooms were very busy, but it got done as they came available. We should have involved the ancillary departments (Rehab and Resp) earlier in the planning process as they felt left out when the positive changes became apparent. We had to add them into the process later. They are now a key part of the team using the Rounding and they also appreciate visibility of the Electronic Whiteboard data.
“We have experienced a cultural shift which is much more team oriented.”How has the team accepted it?
Much better than anticipated – we (Managers) were concerned that the nursing employees would object to the badges – but we are finding that they enjoy the increased visibility with their team members and the feedback about doing the rounds and always getting credit for all of their time with patients. They appreciate not having to press buttons to record rounds or fill out the log-sheets any more. We have experienced a cultural shift which is much more team oriented – which is due to the visual aspect of the rounding status indicator colors and the time-stamps of when they were in the rooms. Staff was initially concerned about “being tracked” – this has turned 180 degrees to being proud of their good work and the proof of it being visible to the team.
How are families and patients reacting?
We have been able to respond to family questions – particularly about “number/frequency of times someone has visited with my loved one” with a concise report that is available at all nurse stations in just a few clicks. What’s very interesting is that this has reduced the number of times I have to visit with the Patient Advocate’s Office. We have seen a distinct rise in our Press Ganey results in just a few short months.
“Barriers we saw before between the groups are being broken down as they all see the visible results of working more closely together.”What has surprised you?
In those reports just mentioned – the number of actual visits to the rooms has been more than I expected and more consistent. The team works more closely together to meet our rounding goals and to be sure no patient goes long without attention even as the number of Nurse Call requests has gone down. Barriers we saw before between the groups are being broken down as they all see the visible results of working more closely together. Now we hear that they feel relieved from previously having to watch the clock to now just glancing at the colors and responding with good spirit.
How has the system impacted your Patient Satisfaction Scores?
We were in a pretty good ball-park before but we have seen something like a 7 point further increase in the past few months that we attribute to the system’s benefits.
What plans do you have for the system in the future?
I would like to add the Patient Room Displays for each patient room as well as an interface to share data from our EMR as our future budgets allow.
How highly would you recommend this system to other hospitals?
10/10